Refund policy

Cancellation form

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Right of cancellation

Consumers have the right to cancel this contract within thirty days without giving any reason.

The withdrawal period is thirty (30) days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

Pursuant to Section 312 (2) No. 1 of the German Civil Code (BGB), the right of cancellation does not apply to contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer. In this respect, the cancellation for personalized products is excluded.

To exercise your right of cancellation, you must inform us (Kalb Consulting - Arnold, Benecke, Bonev, Bönig und Lubich GbR, Oppaustr. 16, 06258 Schkopau, +49 (0)176 87820214, widerruf@calisso.de) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample withdrawal form, which is not mandatory.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.

Consequences of cancellation

If you cancel this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen (14) days from the day on which we received the notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return the goods immediately and in any case no later than within fourteen (14) days from the day on which you notify us of the cancellation of this contract to us or to [Bauchemie24 GmbH, Julius-Ebeling-Str. 3, 06112 Halle (Saale)] to return or hand over the goods. The deadline is met if you send the goods before the expiry of the period of fourteen (14) days. You bear the direct cost of returning the goods.
You must pay for any loss in value of the goods only if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

Cancellation form

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