Please look for the courier's name and tracking number on the shipping notification email. Once you have the tracking number, click on either of the following to know where your package is:
WHERE IS MY PACKAGE?
WHY HAVEN'T I RECEIVED ANY SHIPPING CONFIRMATION?
Sollten Sie noch keine Versandbestätigung erhalten haben, so befindet sich das Paket noch im Depot unseres Versanddienstleisters.
WHY HASN'T MY PACKAGE ARRIVED?
Dies kann verschiedene Gründe haben:
- In Ihrer Bestellung fehlen wichtige Daten, wie z.B. Personalisierungstext, Hausnummer o.ä. und wir haben Sie diesbezüglich kontaktiert und warten auf eine Rückmeldung. Bitte prüfen Sie kurz Ihr E-mail Postfach.
- Bei Zahlungen per SOFORT Überweisung und Vorkasse ist Ihre Zahlung noch nicht auf unserem Bankkonto eingegangen. Dies kann unter Umständen bis zu 5 Werktage andauern.
- Es kann aufgrund von externen Einflüssen, wie z.B. Covid-19 zu Verzögerungen seitens unserer Versanddienstleister kommen.
Sollten Sie nach 10 Tagen kein Paket erhalten haben, wenden Sie sich bitte an unseren Kundensupport. (Kontaktformular unten)
HOW LONG IS THE SHIPPING TIME AND HOW MUCH IS THE SHIPPING FEE?
Shipping typically takes 2-3 days without any additional costs within Germany.
If your shipping address is abroad, please refer to our Versand- und Lieferbedingungen for the full list of timeframes and fees for places we ship to.
WHERE DO YOU SHIP TO?
How long will I wait for my pre-ordered items?
Our pre-ordered items are typically delivered 4 weeks after your order date. However, you can expect the delivery to be earlier if stocks arrive soon.
Products & Services
WIE BEHANDLE ICH EIN GUTES KÜCHENMESSER RICHTIG?
my knife seems to be blunt. What should I do?
It is possible that the knife was ground too finely that cutting firm food such as tomatoes and carrots is not possible. We recommend sharpening the knife briefly with a coarser whetstone. This way, the blade will be be able to cut harder food. If the knife is still dull after sharpening, please contact us using the contact form below and we will assist you as soon as possible.
What is the material of the knife blade?
Our knives have different steel types based on its knife line. For the Aquamarine, Ruby, Abalone, and Gold&Ash knives, their blades are made of 67 layers of VG-10 Damascus steel. On the other hand, the Aristocratic Line knives are made of 89 layers of Damascus steel. Feel free to try one of our knives and let us know what you think.
More material details about our products can be found under 'Product Details' near the bottom part of the product page.
Orders & discounts
How can i get updates when new items are released or a sold out item is back in stock?
How SOON IS MY ORDER PROCESSED?
Orders, customized or not, are processed within 24 hours of placing the order.
where is my invoice?
You may download a copy of your invoice anytime through the order confirmation that you received. Otherwise, feel free to message us through the contact form below and we will assist you.
How can I redeem a discount or gift voucher code?
Why is my discount code not working?
There can be 2 reasons for this:
- It's possible that the code has expired its redemption period. Kindly check the email where you receive the code of the voucher for valid until date.
- The code is entered incorrectly. Please make sure that you input the correct code for it to be valid, and that letter 'O' and number '0' and, small letterr 'L' and capital letter 'I' is not mixed up.
How can i get my insider discount?
WHAT IS THE PASSWORD FOR the insider collection?
After signing up to our Newsletter, you will receive the password via email. Please check your Spam or Junk folder if the email is not in your inbox. Otherwise, please send us a message using our contact form below.
I just placed an order but I want to change something. Is it possible?
Please immediately message us through our contact form below of the changes that you wish to make and we will check if it is possible.
How can i revoke my order?
It saddens us that you wish to revoke your order.
If you have issues with the item, please reach out to us through the contact form below so we can work something out for you.
If you are already decided, kindly fill out our revocation form here calisso.de/pages/widerruf and we will process your request within 24 hours.
We apologize for any inconvenience we might have caused.
What are your available payment options?
You may pay for your purchases through the following: Card (Visa, MasterCard, and Maestro), Calisso Digital Gift Voucher, PayPal, Klarna, Vorkasse, Shop Pay and Google Pay.
Where is my refund?
Refunds are sent to the same funding source used for the purchase. To know how soon you will receive your refund, please contact the support team of your payment option.
How soon is my refund processed?
Refunds are processed as soon as we receive the item. We will send you an email when the refund has been processed.
If you are yet to receive any confirmation, it's likely that the item is still in transit.
How can I work as one of your influencers?
I want to partner up with you. How do i proceed?
Thank you for your interest in our company! Please message us through the contact form below regarding your request. We will get back to you within 24 hours.
Sie haben Fragen, Anmerkungen oder Feedback?
Dann wenden Sie sich an unser Support-Team und erhalten Sie innerhalb von 24h eine Antwort.